Resources
Phrases in your pocket
When conflicts arise, think of these actions and phrases.
Actions
Stay calm
Avoid "Why" questions.
Use open body language.
Focus on the problem.
Listen.
Find common ground.
Phrases
From my experience....
Another perspective on this...
Please explain more...
I think this is more complex...
Hmm, I see it a little differently....
Lead with Compassion
Seek to understand one another.
Listen generously. Not to fix or debate, but to witness.
Refuse to reduce others to their worst moments.
Assume complexity. People are rarely only what they seem.
Hold boundaries kindly.
Offer grace freely. Others are learning, just as you are.
De-escalate Hard Conversations
Avoid escalating
Recognize own response
Step away if needed (but come back!)
Listen to understand
Avoid harmful phrases
Power of understatement
Dignity Index
The Dignity Index scores distinct phrases along an eight-point scale from contempt to dignity. Lower scores (1-4) reflect divisive language while higher scores (5-8) reflect language grounded in dignity.
